Table of Contents

Teamwork Desk

Active
This application does not need additional settings. So you can make connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). only by using your login credentials or by following the instructions below .

Teamwork Desk

With Teamwork Desk modulesa module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. in Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! IntegratorPart of the Boost.space system, where you can create your connections and automate your processes., you can mange the tickets, customer data, helpdocs sites, categories, and articles in your Teamwork Desk account.

To use Teamwork Desk modules, you must have a Teamwork Desk account. You can create an account at teamwork.com/desk-signup.

Refer to the Teamwork Desk API documentation for a list of available endpoints.

Connect Teamwork Desk to Boost.space Integrator

To establish the connection, you must:

Obtain your API key in Teamwork Desk

To obtain your API key from your Teamwork Desk account:

Log in to your Teamwork Desk account.
Click the profile icon in the bottom-left corner.
Click View Profile > API Keys.
Click Create an API Key and select theV1 API Key option.
Copy the API key value shown and store it in a safe place.

You will use this value in the API key field in Boost.space Integrator.

Establish the connection with Teamwork Desk in Boost.space Integrator

To establish the connection in Boost.space Integrator:

Log in to your Boost.space Integrator account, add a Teamwork Desk modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. to your scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive., and click Create a connection.

Note: If you add a module with an instant tag, click Create a webhookA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers., then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Choose your Site Address.
If you chose Teamwork site address in the field above, enter Your Teamwork domain. For example, if your URL is Your_Domain.teamwork.com, use only Your_Domain in this field.

If you chose Custom domain in the field above, enter Your Custom Domain. For example, projects.mysite.com.
In the API Key field, enter the API key copied above.
Click Save.
If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more Teamwork Desk modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Set up Teamwork Desk Webhooks

This app uses webhooks to triggerThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. a scenario when an event occurs instantly. All webhook modules have an instant tag next to their name.

To set up a webhook, follow these steps:

Add a Teamwork Desk instant module to your scenario and click Create a webhook.
Optional: Enter a name for the webhook in the Webhook name field.
Select the corresponding connection for the webhook in the Connection field.
Click Save > Copy address to clipboard.
Log in to your Teamwork Desk account.
Click the profile icon in the bottom-left corner.
Click Settings > WebhooksA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers..
Click Add webhook.
In the Payload URL field, enter the webhook copied in step 4 above.
In the Content Type field, select the option from the drop-down list appropriately.
In the TokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications. field, enter a unique custom password and click Save.

Teamwork Desk will now send data to Boost.space Integrator through the webhook when the selected event occurs.

	Note
	At the time of this publication, all steps for Obtain your Teamwork Desk API and Set up Teamwork Desk Webhooks were checked and verified to be accurate. However this may have changed, so please see the Teamwork Desk documentation for the most up-to-date directions.

Build Teamwork Desk ScenariosA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive.

After connecting the app, you can perform the following actions:

Event

Watch Events

Ticket

List Tickets
Get Ticket
Create Ticket

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Update Ticket

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Ticket

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Add Reply to Ticket

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Customer

List Customers
Get Customer
Create Customer

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Update Customer

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Customer

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Inbox

List Inboxes
Get Inbox
Create Inbox

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Inbox

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Helpdocs

List Helpdocs Sites
Create Helpdocs Site

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Get Helpdocs Site
Update Helpdocs Site

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Helpdocs Site

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
List Categories
Create Category

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Update Category

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Category

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
List Articles
Get Article
Update Article

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.
Delete Article

This module relies on the V1 Teamwork Desk API. If you signed up for Teamwork Desk after Jan 2023, this version is no longer supported.

Other

Make an API Call