Table of Contents

SolarWinds Service Desk

Active
This application does not need additional settings. So you can make connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…). only by using your login credentials or by following the instructions below .

SolarWinds Service Desk

With SolarWinds Service Desk modulesa module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. in Make, you can watch, list, retrieve, create, update, and delete:

usersCan use the system on a limited basis based on the rights assigned by the admin.
hardware
problems
contracts
incidents
changes
releases
solutions
other assets

To get started with SolarWinds Service Desk, create an account at solarwinds.com.

Connect SolarWinds Service Desk to Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! IntegratorPart of the Boost.space system, where you can create your connections and automate your processes.

To connect SolarWinds Service Desk app, you need to obtain the API Key.

Log in to your SolarWinds Service Desk account.
Click Setup.
Click Users & Groups.
Click Name.
Click Show TokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications. and copy it to a safe place.
Log in to your Boost.space Integrator account, insert a SolarWinds Service Desk modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. in your scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive. and click the Add button next to the Connection field.
In the Connection name field, enter a name for the connection.
In the API TokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications. field, enter the details copied in step 5, select whether you are a European-based customer, and click Save.

You have successfully connected the SolarWinds Service Desk app and can now build Boost.space Integrator.

Users

You can watch, list, retrieve, create, update, and delete users using the following modules.

Watch Users

TriggersThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. when a new is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of users Boost.space Integrator will return during one execution cycleA cycle is the operation and commit/rollback phases of scenario execution. A scenario may have one or more cycles (one is the default).. The default value is 10.

List Users

Lists all users.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of users Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a User

Gets the details of the userCan use the system on a limited basis based on the rights assigned by the admin..

Connection	Establish a connection to your SolarWinds Service Desk account.
User ID	Select or map the User ID whose details you want to retrieve.

Create a User

Creates a new user.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a User

Updates an existing user.

Connection	Establish a connection to your SolarWinds Service Desk account.
User ID	Select or map the User ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a User

Deletes a user.

Connection	Establish a connection to your SolarWinds Service Desk account.
User ID	Select or map the User ID you want to delete.

Hardwares

You can watch, list, retrieve, create, update, and delete hardware using the following modules.

Watch Hardwares

Triggers when new hardware is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10.

List Hardwares

Lists all hardware.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Hardware

Gets the details of the hardware.

Connection	Establish a connection to your SolarWinds Service Desk account.
Hardware ID	Select or map the Hardware ID whose details you want to retrieve.

Create a Hardware

Creates new hardware.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Hardware

Updates existing hardware.

Connection	Establish a connection to your SolarWinds Service Desk account.
Hardware ID	Select or map the Hardware ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Hardware

Deletes hardware.

Connection	Establish a connection to your SolarWinds Service Desk account.
Hardware ID	Select or map the Hardware ID you want to delete.

Problems

You can watch, list, retrieve, create, update, and delete problems using the following modules.

Watch Problems

Triggers when a new problem is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10.

List Problems

Lists all Problems.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Problem

Gets the details of the problem.

Connection	Establish a connection to your SolarWinds Service Desk account.
Problem ID	Select or map the Problem ID whose details you want to retrieve.

Create a Problem

Creates a new problem.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Problem

Updates an existing problem.

Connection	Establish a connection to your SolarWinds Service Desk account.
Problem ID	Select or map the Problem ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Problem

Deletes a problem.

Connection	Establish a connection to your SolarWinds Service Desk account.
Problem ID	Select or map the Problem ID you want to delete.

Contracts

You can watch, list, retrieve, create, update, and delete contracts using the following modules.

Watch Contracts

Triggers when a new contract is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10.

List Contracts

Lists all contracts.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Contract

Gets the details of the contract.

Connection	Establish a connection to your SolarWinds Service Desk account.
Contract ID	Select or map the Contract ID whose details you want to retrieve.

Create a Contract

Creates a new contract.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Contract

Updates an existing contract.

Connection	Establish a connection to your SolarWinds Service Desk account.
Contract ID	Select or map the Contract ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Contract

Deletes a contract.

Connection	Establish a connection to your SolarWinds Service Desk account.
Contract ID	Select or map the Contract ID you want to delete.

Incidents

You can watch, list, retrieve, create, update, and delete incidents using the following modules.

Watch Incidents

Triggers when a new incident is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10.

List Incidents

Lists all incidents.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10.

Get an Incident

Gets the details of the incident.

Connection	Establish a connection to your SolarWinds Service Desk account.
Incident ID	Select or map the Incident ID whose details you want to retrieve.

Create an Incident

Creates a new incident

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update an Incident

Updates an existing incident.

Connection	Establish a connection to your SolarWinds Service Desk account.
Incident ID	Select or map the Incident ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete an Incident

Deletes an incident.

Connection	Establish a connection to your SolarWinds Service Desk account.
Incident ID	Select or map the Incident ID you want to delete.

Changes

You can watch, list, retrieve, create, update, and delete changes using the following modules.

Watch Changes

Triggers when a new change is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10.

List Changes

Lists all changes.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Change

Gets the details of the change.

Connection	Establish a connection to your SolarWinds Service Desk account.
Change ID	Select or map the Change ID whose details you want to retrieve.

Create a Change

Creates a new change.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Change

Updates an existing change.

Connection	Establish a connection to your SolarWinds Service Desk account.
Change ID	Select or map the Change ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Change

Deletes a change.

Connection	Establish a connection to your SolarWinds Service Desk account.
Change ID	Select or map the Change ID you want to delete.

Releases

You can watch, list, retrieve, create, update, and delete releases using the following modules.

Watch Releases

Triggers when a new release is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10.

List Releases

Lists all releases.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Release

Gets the details of the release.

Connection	Establish a connection to your SolarWinds Service Desk account.
Release ID	Select or map the Release ID whose details you want to retrieve.

Create a Release

Creates a new release.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Release

Updates an existing release.

Connection	Establish a connection to your SolarWinds Service Desk account.
Release ID	Select or map the Release ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Release

Deletes a release.

Connection	Establish a connection to your SolarWinds Service Desk account.
Release ID	Select or map the Release ID you want to delete.

Solutions

You can watch, list, retrieve, create, update, and delete solutions using the following modules.

Watch Solutions

Triggers when a new solution is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10.

List Solutions

Lists all solutions.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10.

Get a Solution

Gets the details of the solution.

Connection	Establish a connection to your SolarWinds Service Desk account.
Solution ID	Select or map the Solution ID whose details you want to retrieve.

Create a Solution

Creates a new solution.

Connection

Establish a connection to your SolarWinds Service Desk account.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Solutions

Updates an existing solution.

Connection	Establish a connection to your SolarWinds Service Desk account.
Solution ID	Select or map the Solution ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Solution

Deletes a solution.

Connection	Establish a connection to your SolarWinds Service Desk account.
Solution ID	Select or map the Solution ID you want to delete.

Other Assets

You can watch, list, retrieve, create, update, and delete other assets using the following modules.

Watch Other Assets

Triggers when a new other asset is created.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10.

List Other Assets

Lists all other assets.

Connection	Establish a connection to your SolarWinds Service Desk account.
Limit	Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10.

Get the Other Asset

Gets the details of the other asset.

Connection	Establish a connection to your SolarWinds Service Desk account.
Other Asset ID	Select or map the Other Asset ID whose details you want to retreive.

Create an Other Asset

Creates a new other asset.

Connection

Establish a connection to your SolarWinds Service Desk account.

For the field descriptions, see SolarWinds Service Desk API reference.

Update an Other Asset

Updates an existing other asset.

Connection	Establish a connection to your SolarWinds Service Desk account.
Other Asset ID	Select or map the Other Asset ID whose details you want to update.

For the field descriptions, see SolarWinds Service Desk API reference.

Delete an Other Asset

Deletes another asset.

Connection	Establish a connection to your SolarWinds Service Desk account.
Other Asset ID	Select or map the Other Asset ID you want to delete.

Other

You can call APIs using the following module.

Make an API Call

Performs an arbitrary authorized API call.

	Note
	For the list of available endpoints, refer to the SolarWinds Service Desk API documentation.

Connection	Establish a connection to your SolarWinds Service Desk account.
URL	Enter a path relative to `https://api.samanage.com`. For example, `/users`.
Method	GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry.
Headers	Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of use – List Incidents

The following API call returns all incidents from your account.

URL: /incidents

Method: GET

Matches of the search can be found in the module’s Output under BundleA bundle is a chunk of data and the basic unit for use with modules. A bundle consists of items, similar to how a bag may contain separate, individual items. > Body.

In our example 4 incidents were returned: