Table of Contents

Plivo

Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…)..

Plivo

Getting started with Plivo

The Plivo modulesa module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. allow you to send SMS, make a call and play the audio message, or a voice message, receive calls, and receive SMS in your Plivo account.

Prerequisites

A Plivo account

In order to use Plivo with Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! IntegratorPart of the Boost.space system, where you can create your connections and automate your processes., it is necessary to have a Plivo account. If you do not have one, you can create a Plivo account at plivo.com/register.

	Note
The modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. dialog fields that are displayed in bold (in the Boost.space Integrator scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive., not in this documentation article) are mandatory!

Note

The modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. dialog fields that are displayed in bold (in the Boost.space Integrator scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive., not in this documentation article) are mandatory!

Connecting the Plivo to Boost.space Integrator

To connect your Plivo account to Boost.space Integrator you need to obtain the Access Key from your Plivo account and insert it in the Create a connection dialog in the Boost.space Integrator module.

1. Log in to your Plivo account.

2. On the Dashboard, copy the Auth ID and Auth TokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications. to your clipboard.

3. Go to Boost.space Integrator and open the Plivo module’s Create a Connectiondialog.

4. In the Connection name field, enter a name for the connection.

5. In the Authentication ID and Authentication Token fields, enter the values copied in step 2 respectively.

6. Click Continue.

The connection has been established.

Triggers

Call Received

Instant triggerThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. activates when a new call is received.

WebhookA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers. Name	Enter a name for the webhook.
Connection	Establish a connection to your Plivo account.
Application Name	Enter the application from which you want to watch when a new call is received.
Mobile Number	Enter the mobile number whose received calls you want to watch.

New Recording Added

Trigger activates when there is a new recording.

Connection

Establish a connection to your Plivo account.

SMS Received

Instant trigger activates when a new SMS is received.

Webhook Name	Enter a name for the webhook.
Connection	Establish a connection to your Plivo account.
Application Name	Enter the application from which you want to watch when a new call is received.
Mobile Number	Enter the mobile number whose received SMS you want to watch.

Call Received

Trigger activates when a new call is received.

Connection

Establish a connection to your Plivo account.

SMS Received

Trigger activates when a new SMS is received.

Connection

Establish a connection to your Plivo account.

Actions

Respond to Incoming Call

Responds to an incoming call with instructions.

Elements

Add the elements to respond to the incoming calls:

Type

Select the method in which you want to respond to the incoming calls:

GetDigits
Hangup
Play
PreAnswer
Redirect
Speak
Wait

GetDigits

URL Address	Enter the URL to redirect the incoming call.
Method	Select the method to request the URL: POST GET
Timeout	Enter the time in seconds after which the request
Elements	Add the elements: Play Speak

Hang Up

Reason	Enter the reason for hanging up the call.
Schedule	Enter the time in seconds by when the call should be hang up.

Play

Audio URL	Enter the URL address of the audio you want to play after making the call.
Loop	Enter the number of times to play the audio. If the value is set to 0, it plays indefinitely.

PreAnswer

Elements

Add the elements:

Type

Select the Pre answer type:

Play
Speak
Wait

Redirect

URL Address	Enter the URL address to redirect the call.
Method	Select the Method to redirect: POST GET

Speak

Text	Enter the text to speak.
Voice	Select the voice type: Male Female
Language	Select the language in which you want to speak.
Loop	Enter the number of times to speak the message repeatedly. If the value is set to 0, speaks indefinitely.

Wait

Length	Enter the time in seconds to wait.
Silence	When selected, if there is no sound detected for the specified silent duration, ends the wait time, and continues to the next element.
Minimum Silence	Enter the silence duration n milliseconds after which the call moves to next element.
Beep	When selected, detects the voice mail machine. Use only when Silence and Minimum Silence is disabled.

Make Call and Play Audio

Makes a call and plays audio.

Connection	Establish a connection to your Plivo account.
Caller Number	Select the number from which you want to make the call.
Receiver Number	Select the number to which you want to make the call.
URL of the audio to be played to the receiver.	Enter the URL link of the audio clip which you want to play after making the call.

Make Call and Speak Text

Makes a call and plays a message.

Connection	Establish a connection to your Plivo account.
Caller Number	Select the number from which you want to make the call.
Receiver Number	Select the number to which you want to make the call.
Message to be played to the receiver	Enter the message text to be played after making the call.
Choose the language to speak the message	Select the language in which you want to play the message.
Choose the voice to speak the message	Select the voice in which you want to play the message: Male Female

Send SMS

Sends SMS to a Plivo number when there is a trigger.

Connection	Establish a connection to your Plivo account.
Sender Number	Select the phone number from which you want to send the SMS.
Destination Number	Select the phone number to which you want to send the SMS.
Message Text	Enter the message text.

Useful flows to do with Plivo

Send your SMS via a call to your number
Send an SMS at a specified time before an event starts
Automatically forward your emails via SMS
Forward your SMS via email
Automatically forward your SMS to your Slack channel
Send an SMS when a new card is added to a Trello board

Things to keep in mind with Plivo on Boost.space Integrator

WebhooksA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers. are required only for instant triggersThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario..
When a webhook is created for instant triggers for a particular number, that number will automatically be assigned to Boost.space Integrator. Any other applications assigned to that number will be removed.
You cannot have instant SMS and instant call webhook for a single number. Only one of these will work for a particular number.