Table of Contents

ServiceNow
- Connect ServiceNow to Boost.space Integrator
- Build ServiceNow Scenarios

Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…)..

ServiceNow

	Important
Any references to third-party products or services do not constitute Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice. Boost.space does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.

Important

Any references to third-party products or services do not constitute Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice.

Boost.space does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.

The ServiceNow modulesa module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. allow you to monitor, search, retrieve, create, update, or delete recordsIn Boost.space, a record is a single data entry within a module, like a row in a database. For example, a contact in the Contacts module or a task in the Tasks module. and create or assign tickets to your ServiceNow account.

	Note
To use ServiceNow in Boost.space IntegratorPart of the Boost.space system, where you can create your connections and automate your processes., you must have the Enterprise plan. All Enterprise apps are currently labeled as premium tier 3 in Boost.space Integrator.

Note

To use ServiceNow in Boost.space IntegratorPart of the Boost.space system, where you can create your connections and automate your processes., you must have the Enterprise plan.

All Enterprise apps are currently labeled as premium tier 3 in Boost.space Integrator.

To get started with ServiceNow, create an account by contacting the sales team at servicenow.com.

For a list of endpoints, refer to the ServiceNow API documentation.

Connect ServiceNow to Boost.space Integrator

To connect the ServiceNow app with :

Log in to your ServiceNow account.
Click Profile > Change UserCan use the system on a limited basis based on the rights assigned by the admin. Role. Select AdminA user role in Boost.space with comprehensive system access, including the ability to add, remove, and manage all system levels. Admins can oversee all users, configure system settings, create custom fields, and manage modules and addons. Admin can also access Integrator and manage automations. and click Change User Role.
Click Manage instance password.
Copy the details Instance name, Instance URL, Username, and Password to a safe place.
Log in to your Boost.space Integrator and add a modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. from the ServiceNow into a Boost.space Integrator scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive..
Click Add next to the Connection field.
In the Connection name field, enter a name for the connection.
In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is sampleinstance.service-now.com, enter sampleinstance in the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now).
In the Username and Password fields, enter the details copied in Step 4 and click Save.

You have successfully connected the ServiceNow app with Boost.space Integrator and can now build scenariosA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive..

Build ServiceNow Scenarios

After connecting the app, you can perform the following actions:

Watch Records

TriggersThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. when a recordIn Boost.space, a record is a single data entry within a module, like a row in a database. For example, a contact in the Contacts module or a task in the Tasks module. is created or updated.
Search Records

Searches for records by a filter parameter.
Get a Record

Gets a specified record.
Create a Record

Creates a new record.
Update a Record

Updates an existing record.
Delete a Record

Deletes a record.
Create an Incident

Creates a new incident.
Assign a Ticket

Assigns an incident ticket.
Make an API Call

Performs an arbitrary authorized API call.