Table of Contents

JIRA Cloud Platform

Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connectionUnique, active service acces point to a network. There are different types of connections (API key, Oauth…)..

Redirect url

https://integrator.boost.space/oauth/cb/jira-service-desk2

JIRA Cloud Platform

With JIRA Cloud Platform modulesa module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. in Boost.spaceA platform that centralizes and synchronizes company data from internal and external sources, offering a suite of modules and addons for project management, CRM, data visualization, and more. Has many features to optimize your workflow! IntegratorPart of the Boost.space system, where you can create your connections and automate your processes., you can watch, create, update, retrieve, search, list, assign/unassign, and delete issues, issue comments, issue links, watchers, custom fieldA feature in Boost.space that allows administrators to define and manage additional data fields within each module, tailoring the system to specific organizational needs. options, components, project visions, and usersCan use the system on a limited basis based on the rights assigned by the admin. and make API calls.

To get started with JIRA Cloud Platform, create a JIRA account at atlassian.com.

	Note
	Refer to the JIRA Cloud Platform API documentation for the list of available endpoints.

Connect JIRA Cloud Platform to Boost.space Integrator

To connect JIRA Cloud Platform to Boost.space Integrator, you must first create an API tokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications..

To do so, follow these steps:

Go to https://id.atlassian.com/manage/api-tokens and log in.
Click Create API tokenA secure code used to authenticate and authorize access to API endpoints, enabling users to connect with third-party applications..
Enter a LabelIn Boost.space, a label is a tag that can be added to items within a module. It's a flexible tool used to categorize and organize data, making it easier to customize workflows and processes. for the API token and click Create.
Click Copy and store your generated token in a safe place as you will not be able to view the token again after closing this dialog.
Log in to your Boost.space Integrator account and add a JIRA Cloud Platform modulea module is an application or tool designed to handle specific business functions, such as CRM, project management, or inventory. The system's modular architecture allows you to activate only the modules you need, enabling customization and scalability as your business requirements evolve. to a scenarioA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive..
Click Add next to the Connection field.
Optional: In the Connection name field, enter a name for the connection.
Fill in the Service URL and Username and paste your API Token from step 4.
Click Save.

You have successfully established the connection. You can now edit your scenario and add more JIRA Cloud Platform modules. If your connection needs reauthorization at any point, follow the connection renewal steps here.

Set up JIRA Cloud Platform Webhooks

This app uses webhooks to triggerThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. a scenario when an event occurs instantly. Follow the steps below to set them up.

	Note
	Your JIRA account must have Administer Jira: Global permissions to create webhooksA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers..

Go to your Boost.space Integrator account and open the JIRA Cloud Platform Watch Issues Instant Acid module in a scenario.
Click Add next to the WebhookA webhook is a way for an app to send real-time information to a specific URL in response to certain events or triggers. field.
Optional: In the Webhook name field, enter a name for the webhook.
Select the Hook type and click Save.
Copy the generated URL address and click OK.
Go to Jira and click the Settings Icon > System. In the Advanced section, click WebHooks.
Here you can create a webhook using the copied URL from step 5. Please refer to the Jira Cloud platform Webhooks documentation as a guide.

	Caution
	From July 1, 2023, there will be a limit of up to 100 active Jira adminA user role in Boost.space with comprehensive system access, including the ability to add, remove, and manage all system levels. Admins can oversee all users, configure system settings, create custom fields, and manage modules and addons. Admin can also access Integrator and manage automations. webhooks per Jira instance.

Build JIRA Cloud Platform ScenariosA specific connection between applications in which data can be transferred. Two types of scenarios: active/inactive.

After connecting the app, you can perform the following actions:

Watch Issues

TriggersThe initial event that starts a scenario. It can be an action, a scheduled time, or a custom event, and is essential to define at the beginning of each scenario. when a ticket event occurs.
Watch Issues

Triggers when an issue is created or updated.
Create an Issue

Creates a new issue.
Update an Issue

Updates an existing issue.
Get an Issue

Returns the details for an issue.
Search Issues

Searches for issues.
List Current Available Transitions in an Issue

Lists current available transitions in an issue.
Update an Issue StatusIn Boost.space, statuses are indicators assigned to records within modules to represent their current state or progress. They can be system-defined, such as "Active" or "Done," or custom-created to fit specific workflows. Statuses help track and manage tasks, projects, and processes efficiently. (Transition Issue)

Updates an issue status.
Assign/Unassign an Issue

Assigns an issue to a userCan use the system on a limited basis based on the rights assigned by the admin..
Get Changelog of an Issue

Retrieves changelog of an issue.
Delete an Issue

Deletes an issue.
Add an Issue Comment

Adds a comment to an issue.
Update an Issue Comment

Updates a comment to a specific issue.
Get an Issue Comment

Returns an issue comment.
List Issue Comments

Returns all comments for an issue.
Delete an Issue Comment

Deletes a comment on a specific issue.
Create an Issue Link

Creates an issue link.
Delete an Issue Link

Deletes an issue link.
Add a Watcher

Adds a user as a watcher on an issue.
List Issue Watchers

Returns the watchers for an issue.
Delete a Watcher from an Issue

Deletes a user as a watcher of an issue.
Add an Attachment

Adds a new attachment to a ticket.
Download an Attachment

Downloads an attachment.
Delete an Attachment

Deletes an attachment.
Create Custom FieldsA feature in Boost.space that allows administrators to define and manage additional data fields within each module, tailoring the system to specific organizational needs. Options

Creates options for a custom select field.
Update Custom Fields Options

Updates the options of a custom field.
Get All Custom Field Options

Returns a list of all the options of a select list issue field.
Reorder Custom Fields Options

Changes the order of custom field options or cascading options in a context.
Delete Custom Field Option

Deletes a custom field option.
Create a Component

Creates a component.
Update a Component

Updates a component.
List Project Components

Retrieves project components.
Delete a Component

Deletes a component.
Create a Project Version

Creates a project version.
Update a Project Version

Updates a project version.
List Project Versions

Retrieves all versions in a project.
Delete a Project Version

Deletes a project version.
List Users

Retrieves all users (active and inactive).
Search Users

Searches for users by query.
Get a User

Returns a user.
Make an API Call

Performs an arbitrary authorized API call.

Custom fields

When retrieving issues from JIRA via webhooks or Get Actions, basic sample data from the general JIRA installation is available. In order to get your custom fields, there must be at least one issue available in JIRA for Boost.space Integrator to retrieve it and remember the custom fields. Once you run your scenario (or run a single JIRA module) the fields become available. These custom fields are available only on your computer as they are saved in your browser. If you access Boost.space Integrator from another computer, you must repeat the process.