Table of Contents

Freshdesk

Active with remarks
This application needs additional settings. Please follow the documentation below to create your own connection.

Freshdesk

With Freshdesk modules in Boost.space Integrator, you can manage the events, tickets, conversations, contacts, companies, forums, and agents in your Freshdesk account.

To use the Freshdesk modules, you must have a Freshdesk account. You can create an account at freshdesk.com.

Refer to the Freshdesk API documentation for a list of available endpoints.

Connect Freshdesk to Boost.space Integrator

To establish the connection, you must:

Obtain your API key in Freshdesk

To obtain your API key from your Freshdesk account:

Log in to your Freshdesk account.
In the upper-right corner, click on your profile picture and select Profile Settings.
In the right sidebar, click the View API key button.
Copy the API key value shown and store it in a safe place.

You will use this value in the API key field in Boost.space Integrator.

	Note
	At the time of this publication, all steps for Obtain your API key in Freshdesk were checked and verified to be accurate. However this may have changed, so please see the Freshdesk Support documentation for the most up-to-date directions.

Establish the connection with Freshdesk in Boost.space Integrator

To establish the connection in Boost.space Integrator:

Log in to your Boost.space Integrator account, add a Frsehdesk module to your scenario, and click Create a connection.

Note: If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: In the Connection name field, enter a name for the connection.
In the API Key field, enter the API key copied above.
In the Company name field, enter your domain name. If your Freshdesk URL is https://abc.freshdesk.com then enter abc here.
Click Save.
If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more Freshdesk modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Set up Freshdesk Webhooks

This app uses webhooks to trigger a scenario when an event occurs instantly. All webhook modules have an instant tag next to their name.

To set up a webhook, follow these steps:

Add an Freshdesk instant module to your scenario and click Create a webhook.
Optional: Enter a name for the webhook in the Webhook name field.
Select the corresponding connection for the webhook in the Connection field.
Click Save > Copy address to clipboard.
Log in to your Freshdesk account.
Follow the directions as outlined in the Freshdesk Using Webhooks in Automation documentation.

Freshdesk will now send data to Boost.space Integrator through the webhook when the selected event occurs.

Build Freshdesk Scenarios

After connecting the app, you can perform the following actions:

Event

Watch Events

Ticket

Watch Tickets
Search Tickets by Query
Search/List Tickets
List Ticket Conversations
List Time Entries
List Satisfaction Ratings
Get a Ticket
Create a Ticket
Create an Outbound Email
Update a Ticket
Delete a Ticket

Conversation

Create a Reply
Create a Note

Contact

Watch Contacts
Search Contacts
Search/List Contacts
Get a Contact
Create a Contact
Update a Contact
Delete a Contact

Company

Search Companies
Get a Company
Create a Company
Update a Company
Delete a Company

Forum

Create a Forum
Create a Forum Category
Create a Forum Topic

Other

Get an Agent
Make an API Call